Privacy Policy

Terrene Co ("we", "us", "our") is committed to handling your personal information with care and in line with our obligations under Malaysia's Personal Data Protection Act 2010 (PDPA). This policy explains what information we collect, how we use it, and what rights you have over it.

If you have questions about how we handle your data, contact us at [email protected].

1. Who We Are

Terrene Co is an interior design studio registered and operating in Malaysia, with our studio at 23 Jalan Pinang, 50450 Kuala Lumpur. We are the data controller for the personal information collected through this website and during the provision of our services.

2. What Data We Collect

Information you provide directly

• Name and contact details (email, phone number)
• Property address or location (when relevant to a project inquiry)
• Information about your project or space shared during consultations
• Any other information you choose to include in messages or enquiry forms

Information collected automatically

• Browser type and device information
• Pages visited and time spent on the site
• IP address and general location data
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Data

• To respond to enquiries and provide the services you have requested
• To manage project work, including communication with contractors where applicable
• To maintain records of completed projects for professional reference
• To send service-related communications (booking confirmations, project updates)
• To improve our website and understand how visitors engage with it
• To comply with legal and regulatory obligations under Malaysian law

We process your data on the following legal bases: your consent (for marketing communications), performance of a contract (for project services), and our legitimate interests (for responding to enquiries and maintaining professional records).

4. Data Retention

We retain personal information for as long as necessary to provide the requested service and fulfil our legal obligations. For enquiries that do not proceed to a project, information is typically retained for 12 months. For completed project records, we retain relevant data for up to 7 years in line with standard professional practice. You may request deletion at any time (see Section 7).

5. Sharing Your Data

We do not sell personal data. We share information only in the following circumstances:

• Service contractors: For Season-Through Support projects, relevant contact and project details are shared with the coordinating contractor as necessary for project delivery
• Analytics providers: We use analytics tools to understand website usage. Data shared with these providers is aggregated and anonymised where possible
• Legal requirements: We will disclose information when required to do so by Malaysian law or in response to a valid legal process

6. Cookies and Tracking

We use cookies to understand how visitors use our website and to maintain basic site functionality. For detailed information about the cookies we use and your control options, see our Cookie Policy.

7. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you
• Right of correction: You may request that we correct inaccurate or incomplete data
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to limit processing: You may request that we restrict how we process your data in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse. Project files and client communications are stored on password-protected systems. We review our data handling practices periodically and update them as appropriate. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant authority as required under Malaysian law.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for adults (18 and over). We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a person under 18, please contact us and we will remove it promptly.

11. Policy Updates

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of the website following any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact

For any privacy-related questions or to exercise your rights, contact us:

• Email: [email protected]
• Address: 23 Jalan Pinang, 50450 Kuala Lumpur, Malaysia
• Phone: +60 3-2162 7483